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FOREWORD

THE MEANING WE ATTACH TO WORDS

 
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GARANTI BBVA INTEGRATED ANNUAL REPORT

Integrated Annual
Review 2020

Garanti BBVA provides an overview to the basis of its total value creation, its strategy and long-term sustainable value creation capability in the document titled “Integrated Annual Review 2020”.

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Integrated Annual
Report 2020

Garanti BBVA provides a thorough account of its annual activities, detailed financial and non-financial performance including value drivers and indicators, and its approach to corporate governance and risk management in the document titled “Integrated Annual Report 2020”.

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Corporate
Governance

Garanti BBVA provides a thorough account of management of risks related to Garanti BBVA’s operations and the corporate governance structure in the document titled “Corporate Governance”.

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Financial Reports
and Appendix

Garanti BBVA sets out its audited annual consolidated and unconsolidated financial statements as well as the GRI Financial Services Sector disclosures in the document titled “Financial Reports and Appendix”.

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Letter From
The Chairman

2020 has been a year that started off with positive expectations regarding the national economy and especially the banking sector, however, with the impact of ongoing pandemic, it turned out to be one...

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Letter From
The CEO

2020 has been an unprecedented year ,one that embodied several different periods with various dynamics and challenges. As Garanti BBVA, we have ended the year successfully in regards to both our financial...

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Garanti BBVA Shares: The meaning we attach to words…

A group of 50 individuals ranging from our Board Members to Senior Management, executives from subsidiaries to directors of business lines, regional office and branch managers share what the words TRUST, PIONEER, SUSTAINABILITY, RESPONSIBILITY, AGILITY, SUCCESS, DIGITALIZATION, EXPERIENCE, EMPATHY and TRANSPARENCY mean to Garanti BBVA, the meaning we attach to these words, and the value we create by honoring our commitment.

 

2020 Key Performance Indicators

FINANCIAL HEALTH

SME Net Promoter Score Ranking #1

REACHING MORE CUSTOMERS

18.8 Million customers chose Garanti BBVA.

DATA AND TECHNOLOGY

Value-added projects using Big Data and Machine Learning 41

OPERATIONAL EXCELLENCE

Return on Average Equity 14.4%

SUSTAINABILITY

TL 51 Billion Contribution to Sustainable Development

THE BEST AND MOST ENGAGED TEAM

Employee engagement score 71%

 

Contents

 
 
Integrated Annual Reports of Previous Years are Accessible Below