VALUE CREATED
According to the employee engagement survey results, 2022 engagement score is 4.30/5
Training hours per employee 42.17
Women make up 40% of middle and senior management
In line with the diversity target of the Board of Directors, it is aimed that female managers will represent 25% of the Board of Directors by the end of 2025.
VALUE CREATED
974 billion TL contribution to the economy with cash and non-cash loans
Return on Equity 51%
Leader among private banks in TL loans and TL deposits
Capital adequacy ratio of 16.8% (without BRSA forbearance) well above regulatory requirements
17 billion 425 million TL tax payment in 2022 (24% effective tax rate)
VALUE CREATED
Smart assistants answer an average of over 2 million questions from customers per month
Garanti BBVA Mobil's rate of understanding the smart assistant correctly and providing accurate guidance is 90%
Number of processes developed with Robotic Process Automation: 93
115 new machine learnings in 77 projects
97.6% of non-cash financial transactions are via digital channels
VALUE CREATED
23.2 million customers
82.3% of customers are served in 30 seconds or less
Leader with 13.4 million digital customers, sales from digital channels make up 86% of total sales
Net Promoter Score for SME, Commercial, Mobile Banking #1, for Consumer Banking #2
Unrivaled leadership in payment systems - Highest number of credit card customers and acquiring & issuing volumes
VALUE CREATED
Carbon neutral bank since 2020
Our contribution to sustainable finance commitment is > 40 billion TL (2018-2022)
With the renewable energy used in its branches and buildings, 43,879 tCO2e carbon emissions, which is equivalent to the amount of greenhouse gas that approximately 2,7 million trees can reduce, were prevented.
Contribution to 17 SDGs and 70 target
Financing provided to Community Investment Programs 71,7 million TL