Corporate Crisis and Business Continuity Management Committee

Committee Officer: Hatice Meriç

Type of Committee: Main Committees

Subcommittee Type: Orientation / Coordination

Committee's Aim / Responsibilities:

Duties of the Committee during the crisis:

  • Manages all the crisis situations that the bank will face, regardless of the nature of the event, For this purpose, coordinates and integrates all parties that need to respond to the crisis.
  • Activated by the President. If the President considers the situation as a crisis after a preliminary analysis of the situation, he formally calls the committee to a meeting. 
  • Requests information from the incident management teams about the situation.
  • Makes the necessary decisions to manage the crisis effectively.
  • Manages the crisis by giving instructions to the teams responsible for implementing the decisions taken, coordinates the relevant business areas, monitors the actions taken and the results of the decisions.
  • Officially declares to all relevant stakeholders when the crisis is over,. This statement is made by the chairman of the committee
  • Uses lessons learned during crisis management to improve crisis management plans.

The Committee's duties under normal circumstances:

  • Provides support and guidance for the creation of business continuity management plans.
  • Provides support, and guidance for the establishment of the business continuity policy and business continuity program, which determines the Bank's business continuity vision and principles, in line with the Bank's strategic objectives. Provides support, and guidance for the progress of the business continuity management program in line with policies and objectives.
  • Evaluates and approves the test and exercise schedule and test methods determined within the scope of business continuity. Evaluates the test reports and provides support for the necessary improvements for the identified development areas.
  • Evaluates the internal and external audit outputs for the business continuity program and determines the priorities of the development areas identified in the reports.
  • Evaluates and approves the recovery solutions determined within the scope of business continuity management program within the determined budget.
  • Evaluates the effectiveness, suitability and adequacy of the business continuity program.
  • Ensures compliance with business continuity management policies, standards, risk reduction controls and procedures throughout the Bank.  
  • Encourages the adoption and implementation of the roles and responsibilities determined in the business continuity policy within the bank organization.  
  • Enables the spread of business continuity culture and awareness within the bank.  
  • Participates in trainings and plan exercises in order to increase the maturity level in crisis preparation and rapid response.

Committee History: Established on July 2019.

Meeting Frequency: The Committee meets once a year.

Number of Meetings (2023): 2 meetings were held.(May, December)

Number of Meetings (2024): The Committee meets once a year.

Committee Members 

Committee Members

Committee Members' Titles

Committee Members' Roles

Recep Baştuğ

CEO / Board Member


Aydın Düren

Board Member / Responsible for Legal Services


İlker Kuruöz

Engineering & Data EVP

Vice President

Çağrı Süzer

Client Solutions and Digital Banking EVP 


Tuba Köseoğlu Okçu

Talent & Culture EVP


Aydın Güler

Finance & Treasury EVP


Mahmut Akten

Corporate, Investment Banking & Global Markets EVP


Ceren Acer Kezik

Retail Banking EVP


Sibel Kaya

SME Banking EVP


Cemal Onaran

Commercial Banking EVP


Murat Atay

Chief Credit Risk Officer


Özlem Ernart

Head of Risk Management


Fatih Bektaşoğlu

TC-Technology Center Director


Emre Kunt

TC - Service Resilience and Continuity Unit Manager


Feridun Aktas

TC - Corporate Security Unit Manager

Participant Member

Selen Kuruten

TC - Application Services Resilience Mgmt - 2 Unit Manager

Participant Member

Osman Bahri Turgut

Director of Internal Audit

Participant Member

Barış Gülcan

Internal Control Director

Participant Member

Tolga Haliler

Organization & Process Development Director

Participant Member

İlke Badraslı Temel

Talent & Culture Front Director

Participant Member

Kaan Kırtız

Construction & Premises Discipline Director

Participant Member

Burak Ali Göçer

Garanti BBVA Pension CEO

Participant Member

Kaya Yıldırım

Garanti BBVA Factoring CEO

Participant Member

Ayşegül Gülgör

Garanti BBVA Fleet CEO

Participant Member

Selahattin Güldü

Garanti BBVA Leasing CEO

Participant Member

Sinem Edige

Garanti BBVA Securities CEO

Participant Member

Güven Kocaman

Garanti BBVA Pension Fund CEO

Participant Member

Hatice Meriç

TC - Business Continuity Manager

Member / Secretary

Elif Güvenen

Corporate Brand Management & Marketing Comm. Director

Participant Member

Hülya Türkmen

Garanti BBVA Asset Management CEO

Participant Member

Özgür Özkan

Seamless Experience&Relationship Model Discipline Director

Participant Member

Zeynep Tura

Purchasing Director

Participant Member

Tuna Barış Özken

TC - Infrastructure & Communication Unit Manager

Participant Member

Öznur Metiner

Talent & Culture Strategy, Projects and Data Director

Participant Member

Kerem Ömer Orbay

Garanti Payment Systems CEO

Participant Member

Ahmet Korcan Abalı

Garanti BBVA Digital Assets CEO

Participant Member

Melda Çetin

Garanti Payments & E Money Services CEO

Participant Member

İlker Yavaş

Abacus Operation Center Director

Participant Member