Code of Conduct
Commitment to its irreplaceable values of the principles of trust, integrity, accountability and transparency is Garanti BBVA’s main responsibility towards its customers, employees and all its stakeholders; and serves as the guarantee of the Bank’s strong reputation.
Handbook of ‘Garanti BBVA’s Code of Conduct’ has been published with the purpose of regulating employee behavior and the professional relations of employees in parallel to the Bank's commitment to corporate governance principles and ethical values concerning.
You may find Code of Conduct by following the link.
This document serves as a guide and the principles inside are reflections of Garanti BBVA’s vision, mission and values on the behaviors and the ways of doing business. Any behavior which departs from ‘Garanti BBVA’s Code of Conduct’ or any type of behavior in performing professional duties which might damage the reputation or brand of Garanti BBVA, is not tolerated.
Garanti BBVA’s Code of Conduct is assigned to all Garanti BBVA employees as a mandatory training. Training activities continued this year.
According to the Corporate Governance Communique no. II-17.1 of the Capital Markets Board, if stakeholders encounter or suspect a behavior or action that is contrary to the ‘Garanti BBVA’s Code of Conduct’, etikbildirim@garantibbva.com.tr e-mail address +(90) 216 662 5156 phone line have been established for reporting purposes on such issues. Notifications via such e-mail address have to include stakeholders’ name, last name and contact information to enable access for communication if necessary. The notifications are evaluated by Garanti BBVA's Compliance Department. The Compliance team continued to offer its advice on applying the Code of Conduct this year.
In 2024, the Bank received 34 reports through the Ethics Notification Hotline. These reports were thoroughly reviewed and resolved in accordance with the Bank’s Policies and Procedures. None of the reports were related to violations of the Bank’s Anti-Corruption Policy. Out of the 34 reports, 18 cases resulted in disciplinary actions following the review process. In addition to training and awareness activities, the Compliance Department also provides guidance to employees on ethical and integrity-related inquiries. In 2024, the department handled 344 employee inquiries, providing guidance within the framework of the Bank’s Policies and Procedures.No-one who reports any facts or activities through this channel in good faith will be a target of reprisals nor will they suffer any other adverse consequence as a result. Such notifications are resolved with due importance.
Garanti BBVA shared its Code of Conduct with major suppliers with a massage stating that their full commitment and compliance is expected.
‘Garanti BBVA’s Code of Conduct’ and other relevant documents are reviewed and updated based on the requirements of the changing business environment.
Contact details of Garanti BBVA's Whistleblowing Channel:
E-mail: etikbildirim@garantibbva.com.tr
Phone: +(90) 216 662 51 56