Foreword

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Financial Reports and Appendix

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Compliance on Corporate Governance and Sustainability Principles

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2021 Integrated Annual Report
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Letter from the
Chairman

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Letter from the
CEO

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2021 Key Performance Indicators

Financial Health

 

SME Net Promoter Score Rank#1

The Best and Most Engaged Team

Number of Customers Choosing Garanti BBVA 20 million

Data and Technology

 

In 62 projects 115 new machine learning and deep learning model integrations

Optional Superiority

 

97.7% share of digital channels in non-cash financial transactions (retail)

Sustainability

 

TL 60 billion total contribution to sustainable development

The Best and Most Engaged Team

 

37.4 hours training per employee and 11 well-being programs

Contents

 
 
Integrated Annual Reports of Previous Years are Accessible Below