Operational Excellence - II
Within the frame of its Operational Excellence strategic priority, Garanti BBVA targets to constantly improve its business model through process automation, transaction convenience, enriched process automation, transaction convenience, enriched remote services remote services and similar factors, increase end-to-end digital end-to-end digital solutions, solutions, continue to enhance experience enhance experience with investments in digital platforms, continuously improve business model and processes based on operational excellence operational excellence point of view, and effectively manage financial and non-financial risks.
Putting digitalization at the heart of its business model, Garanti BBVA targets to lead the transformation lead the transformation of the sector, to command state-of- the-art IT infrastructure, state-of- the-art IT infrastructure, and to be efficient efficient and productive and productive in all its service channels. In this context, the Bank achieves operational excellence operational excellence and productivity productivity as it continues to revamp, simplify and automatize evamp, simplify and automatize its business processes, formulate organizational changes formulate organizational changes with centralization perspective, and enhance customer experience.
Integrating the opportunities presented by advancing technology and data sources in its business model, Garanti BBVA interprets interprets big data clusters big data clusters and adopts a more analytical approach more analytical approach to customer management. The Bank also uses these outputs in its organizational model in elements such as resource planning resource planning besides design, change and transformation, design, change and transformation, thus carrying its business results to the analytical ground.
Adopting agile method agile method approaches to execute its projects in order to quickly cater quickly cater to evolving customer expectations and to accommodate advancing technology in its business model, combining the means technological infrastructure has to offer with its vast experience, and aiming to address everybody, Garanti BBVA now defines productivity as the main pillar productivity as the main pillar of its business model. For this purpose, the Bank integrates all the possibilities handed by technological advancements and by the digital world into the ecosystem it has created, and addresses innovative solutions using agile methods, and pioneers the innovative solutions using agile methods, and pioneers the industry in transformation projects.
The Bank supports fulfillment of customer demands in the fastest manner possible through consolidated teams that can consolidated teams that can
take action, take action, drawing on its business model driven by an inspiring inspiring and innovative mindset committed to exceed expectations.