Among peer group
DISABLED FRIENDLY ATM
99.6% of all ATMs
CUSTOMERS THAT STARTED USING SAVING PRODUCTS
THE RATE OF INTERACTION WITH THE MOBILE BANKING “MY STATUS” AREA, WHICH FOCUSES ON FINANCIAL HEALTH
(to date) CONTRIBUTION TO SUSTAINABLE DEVELOPMENT
THE FIRST BANK TO ANNOUNCE ITS COMMITMENT TO
INVESTMENT IN COMMUNITY PROGRAMS
COMMITMENT TO COMPLY WITH ESG PRINCIPLES IN CUSTOMER'S LOAN AGREEMENT
CHOICE OF
CUSTOMERS AND THE LARGEST DIGITAL AND MOBILE CUSTOMER BAS
YEARLY TRANSACTIONS PERFORMED YEARLY TRANSACTIONS PERFORMED THROUGH INTERNET AND MOBILE BANKING CHANNELS
WITH WITH TÜRKİYE TÜRKİYE'S FIRST 'S FIRST AI ASSISTANT UGI
2x increase in contactless 2x increase in contactless POS transactions
RETURN ON AVERAGE ASSETS
RETURN ON AVERAGE EQUITY
NON-PERFORMING LOANS RATIO
CAPITAL ADEQUACY RATIO
COST / INCOME
DIGITAL SALES (SHARE IN TOTAL SALES BASED ON PRODUCT RELATIVE SALES BASED ON PRODUCT RELATIVE VALUE) (RETAIL)
DIGITAL TRANSACTIONS IN NON-CASH FINANCIAL TRANSACTIONS (RETAIL)
eader in sector calls with a share of 12.7% with 60.6 million customer contacts
PROGRAMS TO RAISE AWARENESS ON CUSTOMER PRIVACY AND ON CUSTOMER PRIVACY AND INFORMATION SECURITY
EDUCATIONAL OR INFORMATION ACTIVITIES GIVEN WITHIN THE SCOPE OF FOREIGN FRAUD
ADDED PROJECTS USING BIG VALUE-ADDED PROJECTS USING BIG DATA AND MACHINE LEARNIN
NUMBER OF ROBOTIC PROCESS AUTOMATION IN PRODUCTION MEDIUM
NUMBER OF QUESTIONS ANSWERED WITH BİLGE AND KOBILGE EMPLOYEE BOT
EMPLOYEE ENGAGEMENT EMPLOYEE ENGAGEMENT SCORE
PROGRAMS RELATED TO EMPLOYEE WELL-BEIN
WOMEN RATIO IN SENIOR/MIDDLE LEVEL MANAGEMENT
HOURS TRAINING PER FTE