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RETAIL BANKING

INNOVATIVE BANKING EXPERIENCE
THAT MAKES A DIFFERENCE

18.2 MILLION

RETAIL CUSTOMER

(based on Garanti BBVA’s definition)

ACQUISITION OF

1.1 MILLION

NEW CUSTOMERS

compared to 2019

11.7%

CONSUMER LOAN
MARKET SHARE

(#1 in consumer loans among private peers)

10.2%

CUSTOMER DEPOSIT
MARKET SHARE

(Demand deposits share in customer deposits: 42% vs. sector 31%)
SME BANKING

INFORMATION AND ADVISORY SERVICES SUPPORTING CUSTOMERS’ DEVELOPMENT

8.3%

BUSINESS BANKING LOANS MARKET SHARE

25%

SHARE OF SME LOANS IN TL LOANS

(based on BRSA definition)
COMMERCIAL & CORPORATE BANKING

PRIMARY BUSINESS PARTNER OF CUSTOMER

9.6%

FC LOANS MARKET SHARE

28

COMMERCIAL BRANCHES

4

CORPORATE BRANCHES

PAYMENT SYSTEMS

LEADER OF TRANSFORMATION IN THE SECTOR, THE LARGEST CREDIT CARD PLATFORM WITH 15 MILLION BONUS CARD USERS

17.6%

ISSUING MARKET SHARE

Leader

16.9%

ACQUIRING MARKET SHARE

7.3 MILLION

CREDIT CARD CUSTOMERS

Leader

685 THOUSAND

POS

DIGITAL BANKING

FOCUS ON FINANCIAL HEALTH, ADVISORY AND FACILITATING CUSTOMERS’ LIVES

9.6 MILLION

DIGITAL BANKING CUSTOMERS

79% of our active customers use digital banking

97%

DIGITAL TRANSACTIONS IN NON-CASH FINANCIAL TRANSACTIONS

95%

SHARE OF MOBILE CUSTOMERS IN DIGITAL CUSTOMERS

Garanti BBVA Mobile named Best by World Finance for 4 consecutive years
2nd Largest ATM network among private peers with

10%

MARKET SHARE

1.4 MILLION PEOPLE

make cardless transactions via QR code at ATMs
INTEGRATED SUBSIDIARIES
Asset Contribution:

5.74%

Asset Contribution:

4.06%

Asset Contribution:

0.53%

Asset Contribution:

1.08%

Asset Contribution:

0.54%

Asset Contribution:

0.31%

Asset Contribution:

0.04%

 
 

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