Consumer Committee
The Consumer Committee aims to ensure that topics and practices regarding the individual products and services, which may cause risk and dissatisfaction in terms of consumer and/or related legislation are highlighted, evaluated and required actions for solution are planned.
The Committee is responsible for;
- Informing about the findings brought up by Internal Audit, Internal Control and Compliance departments to the committee and evaluate the required findings and develop action plans,
- Informing about the improvement areas raised during the analysis based on customer feedbacks (complaint, objection etc.) and evaluate the required ones and develop action plans,
- Monitoring the policies, procedures, regulations and similar documents under its responsibility with respect to necessary updates, and taking action to keep them up-to-date
Meeting Frequency: The Committee meets as and when necessitated by the current agenda; intented to meet four times a year.
Number of Meetings in 2019: 3
Committee Members
Dr. M. Cüneyt Sezgin |
Board Member |
Mahmut Akten |
Retail Banking EVP |
Aydın Düren |
Legal Services & Collection EVP |
Işıl Akdemir Evlioğlu |
Customer Solutions & Digital Banking EVP |
Eray Kaya |
TC - Retail & Comm. Banking Applications EVP |
İlker Kuruöz |
Engineering Services and Data Responsible EVP |
Çağrı Süzer |
Garanti Payment Systems CEO |
Osman B. Turgut |
Director of Internal Audit |
Hülya Türkmen |
Customer Experience & Satisfaction Director |
Barış Gülcan |
Internal Control Director |
Emre Özbek |
Compliance Director |
Kerem Ömer Orbay |
Retail Banking Marketing Director |
Ceren Acer Kezik |
Mass Banking Marketing Director |
Tolga Haliler |
Organization & Process Development Director |
Berna Avdan |
Legal Advisory Services - Legal Counsel |
Bora Uludüz |
Digital Banking Director |
Koray Öztopçu |
Consumer Finance Director |
Alpaslan Özbey |
Credit Cards & Members Merchant Coordination Director |
Hakan Öger |
SME - Small Business Banking Director |
Levent Kirazoğlu |
Cash Management Director |
Murat Hamurkaroğlu |
Legal RCS Manager |