Disabled Friendly Banking
Conducts initiatives that contribute to physical and financial freedom of disabled customers and facilitate their access to service from branches and Paramatiks through Non-Disabled Banking. By the end of 2018, over 10 thousand employees completed the web-based Sign Language training 2018 Performance and Outlook 100 Garanti Bank 2018 Integrated Annual Report to provide better service to disabled customers. Garanti is happy with this result, as 65% of the assigned employees completed this optional training. In 2018, Garanti served through 5,210 disabled friendly Paramatiks, which corresponds to a 36% increase on an annual basis. The accessibility of Paramatiks for visually impaired customers was enhanced, and credit card debt payments can now be done from the visually impaired menu.