Sustainability

Sustainability Policy

 

We define Sustainability as a commitment to build a strong and successful business sharing long-term values with our stakeholders

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Our Value Creation

 
Our Material Matters
CLUSTER # OF ISSUE MATERIAL ISSUE RELEVANCE TO SDGs
CUSTOMER EXPERIENCE 1 Customer centricity and increasing customer satisfaction
8 Financial health and supporting customers in making
conscious financial decisions
FINANCIAL
PERFORMANCE
4 Financial performance (including solvency) &
direct and indirect impact on economy
CORPORATE
GOVERNANCE
AND RISK
MANAGEMENT
5 Transparent disclosure of information for stakeholders
12 Good corporate governance
3 Risk and crisis management (including integrated management
of financial and non-financial risks)
14 Compliance
DIGITAL
TRANSFORMATION
6 Customer privacy and information security
2 Digital transformation and technological advancement
INVESTING IN HUMAN
CAPITAL
10 Investing in human capital
RESPONSIBLE AND
SUSTAINABLE
DEVELOPMENT
7 Management of customer ESG
(Environmental, social and governance) risks
11 Climate change and energy
9 Pioneering the development of sustainable banking
13 Stakeholder dialogue

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Sustainability Organization

With its robust corporate structure, Garanti BBVA aims to maintain long-term sustainable growth by continuously creating value.

Garanti BBVA believes that the concept of sustainability must be embedded throughout its decision-making mechanisms and business processes to create value for its stakeholders and, as a consequence, has integrated a sustainability team structure with Committee Members representing all major lines of business throughout its organisation.

The Sustainability Committee, established in 2010 to coordinate all the Bank’s activities in terms of sustainability, is the highest committee that formally reviews and approves the Bank’s sustainability report and is chaired by a Board member.

Sustainability Management Garanti BBVA with detailed information about the restructuring can be found here.