Consumer Committee

The Consumer Committee aims to ensure that topics and practices regarding the individual products and services, which may cause risk and dissatisfaction in terms of consumer and/or related legislation are highlighted, evaluated and required actions for solution are planned.

The Committee is responsible for;

  • Informing about the findings brought up by Internal Audit, Internal Control and Compliance departments to the committee and evaluate the required findings and develop action plans,
  • Informing about the improvement areas raised during the analysis based on customer feedbacks (complaint, objection etc.) and evaluate the required ones and develop action plans,
  • Monitoring the policies, procedures, regulations and similar documents under its responsibility with respect to necessary updates, and taking action to keep them up-to-date.

Meeting Frequency: The Committee meets when necessary, but is intended to meet 4 times a year.
Number of Meetings in 2019: 2


Committee Members 

Member Title Committee Role
Dr. M. Cüneyt Sezgin Board Member Permanent Member
Mahmut Akten Retail Banking EVP Permanent Member
Aydın Düren Legal Services and Collection EVP President
Didem Dinçer Başer Customer Solutions and Digital Banking EVP Permanent Member
Osman B. Turgut Director of Internal Audit Permanent Member
Hülya Türkmen Customer Experience & Satisfaction SVP Permanent Member
Barış Gülcan Internal Control SVP Permanent Member
Emre Özbek Compliance SVP Permanent Member
Kerem Ömer Orbay Retail Banking Marketing SVP Permanent Member
Ceren Acer Kezik Mass Banking Marketing SVP Permanent Member
Hazal Özgüven Organization & Process Development SVP Permanent Member
Berna Avdan Legal Advisory Services - Legal Counsel Permanent Member
Eray Kaya GT - Banking Business Consulting EVP Permanent Member
Bora Uludüz Digital Banking SVP Permanent Member
Demet Yavuz Consumer Finance SVP Permanent Member
Murat Hamurkaroğlu Consumer Relations Coordination Manager Permanent Member
Işıl Akdemir Evlioğlu CEO of Garanti Payment Systems Permanent Member
Alpaslan Özbey Credit Cards & Members Merchant Coordination SVP Permanent Member