Customer Committee

The Customer Committee is established to discuss customer experience efforts and  convened under the leadership of CEO. Bank’s customer experience strategies are defined by the Committee. It is also responsible for realizing and ensuring continuous effort such as projects which aim to enhance customer experience at every touch point and improve Net Promoter Score. The Committee monitors the policies, procedures, regulations and similar documents under its responsibility with respect to necessary updates, and taking action to keep them up-to-date.

Meeting Frequency: Quarterly 
Number of Meetings in 2019: 3
 

Committee Members