Customer Committee

The Customer Committee is established to discuss customer experience efforts and  convened under the leadership of CEO. Bank’s customer experience strategies are defined by the Committee. It is also responsible for realizing and ensuring continuous effort such as projects which aim to enhance customer experience at every touch point and improve Net Promoter Score. The Committee monitors the policies, procedures, regulations and similar documents under its responsibility with respect to necessary updates, and taking action to keep them up-to-date.

Meeting Frequency: The Committee meets once in 3 months.
Number of Meetings in 2019: 3


Committee Members 

Member Title Committee Role
Recep Baştuğ CEO / Board Member President
Javier Bernal Dionis Board Member Member
Ali Temel Chief Credit Risk Officer Member
Aydın Düren Legal Services and Collection EVP Member
Aydın Güler ALM, Capital, Investor Relations and Finance EVP Member
Didem Dinçer Başer Customer Solutions and Digital Banking EVP Member
Ebru Dildar Edin Corporate and Investment Banking EVP Member
İlker Kuruöz Engineering and Data EVP Member
Cemal Onaran SME Banking EVP Member
Mahmut Akten Retail Banking EVP Member
Osman Tüzün Human Resources and Support Services EVP Member
Selahattin Güldü Commercial Banking EVP Member
Işıl Akdemir Evlioğlu CEO of Garanti Payment Systems Member
Hülya Türkmen Customer Experience & Satisfaction SVP Member