Unit |
FY2019 |
FY 2020 |
FY2021 |
FY2022 |
What was your target for FY 2022 ? |
Score of Retail customers* in Open Market NPS research |
36 |
48 |
53 |
58 |
55 |
Score of Retail customers in After Service Survey |
80 |
81 |
82 |
81 |
80 |
Customers surveyed/Customers Targeted |
100 |
100 |
100 |
100 |
|