Customer Committee
The Customer Committee is established to discuss customer experience efforts and convened under the leadership of CEO. Bank’s customer experience strategies are defined by the Committee. It is also responsible for realizing and ensuring continuous effort such as projects which aim to enhance customer experience at every touch point and improve Net Promoter Score. The Committee monitors the policies, procedures, regulations and similar documents under its responsibility with respect to necessary updates, and taking action to keep them up-to-date.
Meeting Frequency: Quarterly
Number of Meetings in 2019: 3
Committee Members
Recep Baştuğ |
CEO / Board Member |
Javier Bernal Dionis |
Board Member |
Ali Temel |
Chief Credit Risk Officer |
Aydın Düren |
Legal Services & Collection EVP |
Aydın Güler |
Finance & Treasury EVP |
Işıl Akdemir Evlioğlu |
Customer Solutions & Digital Banking EVP |
Ebru Dildar Edin |
Corporate, Investment Banking & Global Markets EVP |
İlker Kuruöz |
Engineering & Data EVP |
Cemal Onaran |
SME Banking EVP |
Mahmut Akten |
Retail Banking EVP |
Didem Dinçer Başer |
Talent & Culture EVP |
Selahattin Güldü |
Commercial Banking EVP |
Çağrı Süzer |
Garanti Payment Systems CEO |
Hülya Türkmen |
Customer Experience & Satisfaction Director |